A Survey of Critical Success Factors for Strategic Knowledge Management Implementation: Applications for Service Sector
Year: 2014
Type: conference-paper
Study design: Observational Study
Abstract: Organizations are implementing knowledge management (KM) systems with the assumption that the result will be an increase in organizational effectiveness, efficiency, and competitiveness. Practices of knowledge management are context-specific and they can influence organizational effectiveness. In the e-economy era, for achieve and sustain the competitive advantage, the implementation of strategic knowledge management (SKM) is undeniable. Through knowledge driven reconfiguration, integration and innovation of organizational competencies, are gained. The main purpose of this research is to identify the critical success factors (CSFs) that are very important for SKM implementation. For this purpose data was gathered from services sector of Iran and with focus on the biggest part of this services sector that is banking industry. Data was gathered from both academicians and professionals of the field. After appropriate literature review and also data that gathered from the research population through a question, data was analysed and eventually the more important critical success factors for SKM implementation in this sector was identified and presented. Also the structural equation modelling has been run to demonstrate the validity of basic CSFs in this research. In the final section of this paper the both applied and theoretical recommendations will be presented.
Authors: Mohammad Reza Farzin, Mohammad Safari Kahreh, Mostafa Hesan, Ali Khalouei
Institutions: Allameh Tabataba'i University, University of Tehran
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2007114548