Work

When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation

Year: 2010

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2010.07.004

Authors: Lisa C. Wan, Elisa K.Y. Chan, Lei Su

Institutions: Lingnan University, Cornell University, Chinese University of Hong Kong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: University of Hong Kong, Lingnan University

OpenAlex ID: W2007136220

FWCI: 4.401

Cites: 43

Cited by: 65

Related to: 10