Work

Word-Of-Mouth Referrals in the Domain of Relationship Marketing

Year: 1999

Type: article

Source: Australasian Marketing Journal (AMJ)

DOI: 10.1016/s1441-3582(99)70208-9

Authors: Kirsti Lindberg-Repo, Christian Grönroos

Institution: Hanken School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2007404652

FWCI:

Cites: 34

Cited by: 18

Related to: 10