Work

Understanding Customer Satisfaction With Budget Hotels Through Online Comments: Evidence From Home Inns in China

Year: 2015

Type: article

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/1528008x.2015.966299

Authors: Lianping Ren, Hanqin Qiu Zhang, Ben Haobin Ye

Institution: Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2007449876

FWCI: 5.145

Cites: 17

Cited by: 42

Related to: 10