Work

Service quality in the US airline industry: progress and problems

Year: 1998

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604529810235763

Authors: Dawna L. Rhoades, Blaise Waguespack, Eric Treudt

Institutions: Embry–Riddle Aeronautical University, Embry-Riddle Aeronautical University Daytona Beach Florida Campus

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2007462425

FWCI: 0.819

Cites: 12

Cited by: 21

Related to: 10