Work

Good and bad customers: the benefits of participating in the banking relationship

Year: 1996

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/02652329610106872

Author: Christine T. Ennew

Institution: University of Nottingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2007952098

FWCI: 3.215

Cites: 19

Cited by: 133

Related to: 10