Work

I love my accountants – they're wonderful: understanding customer delight in the professional services arena

Year: 2006

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876040610665607

Authors: Kevin M. McNeilly, Terri Feldman Barr

Institution: Miami University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2007992922

FWCI: 3.185

Cites: 22

Cited by: 64

Related to: 10