Work

Measuring Customer Satisfaction for Strategic Management

Year: 1994

Type: article

Source: Cornell Hotel and Restaurant Administration Quarterly

DOI: 10.1016/0010-8804(94)90063-9

Authors: Laurette Dubé, Leo M. Renaghan

Institutions: Université de Montréal, Cornell University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2008135122

FWCI: 9.54

Cites: 6

Cited by: 261

Related to: 10