Work

Intra-organisational Aspects of Service Quality Management: The Employees’ Perspective

Year: 1998

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069800000019

Authors: Barbara R. Lewis, GARD O.S. GABRIELSEN

Institution: University of Manchester

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2008243644

FWCI: 2.543

Cites: 67

Cited by: 73

Related to: 10