Work

The effects of customer age and recovery strategies in a service failure setting

Year: 2010

Type: article

Study design: Observational Study

Source: Journal of Financial Services Marketing

DOI: 10.1057/fsm.2010.2

Authors: Concepción Varela-Neira, Rodolfo Vázquez-Casielles, Víctor Iglesias

Institution: Universidade de Santiago de Compostela

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2008288618

FWCI: 4.41

Cites: 99

Cited by: 53

Related to: 10