Work

CRM Index Development and Validation in Indian Banking Sector

Year: 2012

Type: article

Source: International Journal of Customer Relationship Marketing and Management

DOI: 10.4018/jcrmm.2012040102

Authors: Arun Kumar Agariya, Deepali Singh

Institution: Atal Bihari Vajpayee Indian Institute of Information Technology and Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2008386184

FWCI: 5.857

Cites: 79

Cited by: 17

Related to: 10