Work

Consumer Satisfaction as a Function of Personal Competence/Efficacy

Year: 1980

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/bf02721937

Author: Robert A. Westbrook

Institution: University of Arizona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2008496951

FWCI: 1.03

Cites: 21

Cited by: 25

Related to: 10