Work

Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty: The Case of Kinmen's Bed and Breakfast Industry

Year: 2012

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Tourism Research

DOI: 10.1080/10941665.2011.647041

Authors: Chien Min Chen, Sheu Hua Chen, Hong Tau Lee

Institutions: National Quemoy University, National Chin-Yi University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Science Council

OpenAlex ID: W2008648341

FWCI: 5.852

Cites: 137

Cited by: 62

Related to: 10