Work

The effect of channel quality inconsistency on the association between e‐service quality and customer relationships

Year: 2011

Type: article

Study design: Observational Study

Source: Internet Research

DOI: 10.1108/10662241111158326

Authors: Chien‐Hsiang Liao, Hsiuju Rebecca Yen, Eldon Y. Li

Institutions: National Central University, National Tsing Hua University, National Chengchi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2008836775

FWCI: 7.598

Cites: 73

Cited by: 68

Related to: 10