Work

Understanding B2B customer loyalty in the mobile telecommunication industry: a look at dedication and constraint

Year: 2015

Type: article

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/jbim-05-2013-0105

Author: Shuiqing Yang

Institution: Zhejiang University of Finance and Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2009770432

FWCI: 10.29

Cites: 64

Cited by: 38

Related to: 10