Work

Invisible and Intangible, but Undeniable: Role of Ambient Conditions in Building Hotel Guests’ Loyalty

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2014.945223

Authors: Myoungsun Suh, Hyoungeun Moon, Heesup Han, Sunny Ham

Institutions: University of Houston, Dong-A University, Sejong University, Gachon University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2009981035

FWCI: 5.132

Cites: 108

Cited by: 61

Related to: 10