Work

Customers and Customer Relationships in Service Firms: The Perspective of the Resource-Based View

Year: 2003

Type: article

Source: Marketing Theory

DOI: 10.1177/1470593103003001007

Authors: Matthias Gouthier, Stefan Schmid

Institutions: Catholic University of Eichstätt-Ingolstadt, ESCP Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010033613

FWCI: 5.723

Cites: 79

Cited by: 128

Related to: 10