Work

Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model

Year: 2010

Type: article

Study design: Observational Study

Source: International Journal of Electronic Commerce

DOI: 10.2753/jec1086-4415140405

Authors: Cristiane Pizzutti, Daniel Fernandes

Institutions: Universidade Federal do Rio Grande do Sul, Erasmus University Rotterdam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010199015

FWCI: 10.71

Cites: 77

Cited by: 110

Related to: 10