Work

Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions

Year: 1998

Type: article

Study design: Observational Study

Source: International Journal of Research in Marketing

DOI: 10.1016/s0167-8116(98)00009-3

Authors: Laurette Dubé, Michael S Morgan

Institution: McGill University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W2010207401

FWCI: 5.085

Cites: 39

Cited by: 114

Related to: 10