Work

Interpersonal service quality, self-service technology (SST) service quality, and retail patronage

Year: 2012

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2012.10.005

Authors: Hyun-Joo Lee, Kiseol Yang

Institutions: Oklahoma State University, University of North Texas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010243307

FWCI: 13

Cites: 34

Cited by: 126

Related to: 10