Work

Complaining customers, service recovery and continuous improvement

Year: 1998

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604529810199421

Authors: Gavin Eccles, Philip Durand

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010333586

FWCI: 3.381

Cites:

Cited by: 86

Related to: 10