Work

Creating customer value in the not-for-profit sector: a case study of the British Library

Year: 2005

Type: article

Source: International Journal of Nonprofit and Voluntary Sector Marketing

DOI: 10.1002/nvsm.18

Authors: Gary Warnaby, Jill Finney

Institutions: University of Salford, British Library

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010594169

FWCI: 4.668

Cites: 45

Cited by: 32

Related to: 10