Work

Satisfaction, quality and value and effects on repurchase and positive word‐of‐mouth behavioral intentions in a B2B services context

Year: 2008

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040810889139

Authors: Lori K. Molinari, Russell Abratt, Paul Dion

Institutions: Point Park University, Nova Southeastern University, Susquehanna University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010645841

FWCI: 16.95

Cites: 54

Cited by: 282

Related to: 10