Work

Electronic CRM and perceptions of unfairness

Year: 2014

Type: article

Source: Information Technology and Management

DOI: 10.1007/s10799-014-0210-4

Authors: Xiaoyu Yu, Bang Nguyen, Sung Ho Han, Cheng-Hao Steve Chen, Fei Li

Institutions: Shanghai University, East China University of Science and Technology, University of Southampton, Texas Christian University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010652727

FWCI: 3.658

Cites: 117

Cited by: 20

Related to: 10