Work

Customers' Perceptions of Service Quality in Financial Institutions

Year: 1988

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/eb010834

Authors: Gaston LeBlanc, Nha Nguyen

Institution: Université de Moncton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010734627

FWCI: 4.942

Cites: 16

Cited by: 160

Related to: 10