Work

Relationship Marketing: the Importance of Customer-Perceived Service Quality in Retail Banking

Year: 1996

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069600000029

Authors: Maria Holmlund, SÖRen Kock

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010805752

FWCI: 10.43

Cites: 20

Cited by: 169

Related to: 10