Work

Service quality gaps of business customers in the shipping industry

Year: 2008

Type: article

Study design: Observational Study

Source: Transportation Research Part E Logistics and Transportation Review

DOI: 10.1016/j.tre.2008.02.005

Authors: Kee-Kuo Chen, Ching-Ter Chang, Cheng-Sheng Lai

Institutions: National Taiwan Ocean University, National Changhua University of Education

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2011200593

FWCI: 9.132

Cites: 51

Cited by: 105

Related to: 10