Work

Service failure recovery in China

Year: 2004

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/09596110410540249

Authors: Vincent P. Magnini, John B. Ford

Institution: Longwood University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2011529020

FWCI: 6.499

Cites: 39

Cited by: 79

Related to: 10