Work

Service quality and marketing performance in business‐to‐business markets: exploring the mediating role of client satisfaction

Year: 2004

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520410528653

Authors: Ruben Chumpitaz, Nicholas G. Paparoidamis

Institutions: Université Catholique de Lille, Institut d'Economie Scientifique Et de Gestion

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2011700892

FWCI: 9.379

Cites: 98

Cited by: 156

Related to: 10