Work

The effect of automated service quality on bank financial performance and the mediating role of customer retention

Year: 2006

Type: article

Source: Journal of Financial Services Marketing

DOI: 10.1057/palgrave.fsm.4770189

Author: Mohammed Al-Hawari

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2011782520

FWCI: 3.179

Cites: 33

Cited by: 66

Related to: 10