Work

Quality counts in services, too

Year: 1985

Type: article

Source: Business Horizons

DOI: 10.1016/0007-6813(85)90008-4

Authors: Leonard L Berry, Valarie A Zeithaml, A Parasuraman

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2011854045

FWCI: 7.135

Cites: 5

Cited by: 580

Related to: 10