Work

Integrating transactional and relational exchange into the study of Exchange Orientation in customer relationships

Year: 2009

Type: article

Source: Journal of Marketing Management

DOI: 10.1362/026725709x479345

Authors: Aurélia Lefaix-Durand, Robert Kozak

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2012544441

FWCI: 3.546

Cites:

Cited by: 29

Related to: 10