Work

Other consumers in service encounters: A script theoretical perspective

Year: 2011

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2011.01.012

Authors: Li Miao, Anna S. Mattila, Dan Mount

Institutions: Purdue University West Lafayette, Pennsylvania State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2012732963

FWCI: 7.652

Cites: 76

Cited by: 99

Related to: 10