Work

Measuring Payoff of Information Technology Investments: Research Issues and Guidelines

Year: 2002

Type: article

Abstract: The business community demands payoff from Information Technology (IT) investment. However, both academic and trade literature report mixed results about the business value of IT. Several research and contextual issues might explain these equivocal results and suggest guidelines for future studies. This tutorial discusses these issues and provides directions for future research in measuring IT payoff.

Source: Communications of the Association for Information Systems

DOI: 10.17705/1cais.00914

Authors: Rajiv Kohli, Susan A. Sherer

Institutions: University of Notre Dame, William & Mary, Lehigh University

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W2012825153

FWCI: 13.51

Cites: 98

Cited by: 56

Related to: 10