Work

The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators

Year: 2012

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2012.01.001

Author: Shu-Ching Chen

Institution: Ritsumeikan Asia Pacific University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2013061608

FWCI: 26.03

Cites: 55

Cited by: 232

Related to: 10