Work

Predicting customer behavior in the market-space: a study of Rayport and Sviokla’s framework

Year: 2002

Type: article

Study design: Observational Study

Source: Information & Management

DOI: 10.1016/s0378-7206(01)00131-8

Authors: Hsipeng Lu, Judy Chuan-Chuan Lin

Institutions: National Taiwan University of Science and Technology, Soochow University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Science Council

OpenAlex ID: W2013084397

FWCI: 6.67

Cites: 52

Cited by: 98

Related to: 10