Work

Retail service quality, corporate image and behavioural intentions: the mediating effects of customer satisfaction

Year: 2012

Type: article

Study design: Observational Study

Source: The International Review of Retail Distribution and Consumer Research

DOI: 10.1080/09593969.2012.711250

Authors: Wantao Yu, Ramakrishnan Ramanathan

Institutions: University of East Anglia, University of Bedfordshire

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2013085697

FWCI: 6.503

Cites: 92

Cited by: 57

Related to: 10