Work

Till death do us part…but not always: Six antecedents to a customer's relational preference in buyer–seller exchanges

Year: 2003

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2003.06.003

Authors: Jagdish N. Sheth, Reshma H. Shah

Institution: Emory University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2013695941

FWCI: 5.723

Cites: 25

Cited by: 77

Related to: 10