Work

The role of culture in the perception of service recovery

Year: 2003

Type: article

Source: Journal of Business Research

DOI: 10.1016/s0148-2963(03)00002-x

Author: Nancy Y Wong

Institution: Georgia Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2013773995

FWCI: 3.577

Cites: 34

Cited by: 152

Related to: 10