Work

Analysing complaint intentions in online shopping: the antecedents of justice and technology use and the mediator of customer satisfaction

Year: 2013

Type: article

Study design: Observational Study

Source: Behaviour and Information Technology

DOI: 10.1080/0144929x.2013.866163

Authors: Ing-Long Wu, Chi-Ying Huang

Institution: National Chung Cheng University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2014027897

FWCI: 4.807

Cites: 64

Cited by: 43

Related to: 10