Enhancing the Motivation, Opportunity, and Ability of Knowledge Workers to Participate in Knowledge Exchange
Year: 2014
Type: conference-paper
Abstract: The strategic value of knowledge lies in its effective transfer from those who have it to those who need it through a process of knowledge exchange. Organizations invest significant resources in communities of practice, knowledge repositories, and other initiatives to support knowledge exchange; yet, these initiatives do not always succeed. The purpose of this research-in-progress paper is to present an overarching meta-theoretical framework for organizing and informing research and practice in the domain of interpersonal knowledge exchange. A review of the well-known motivation-opportunity-ability (MOA) model of human behavior is presented together with a description of how it can be used as an organizing framework for extant literature and a prescriptive framework for supporting knowledge exchange. The practical and theoretical utility of this model will be tested at a large U.S energy company where some communities are very successful in their knowledge exchange programs, while others face challenges.
Authors: Kelly J. Fadel, Alexandra Durcikova
Institutions: Utah State University, University of Oklahoma
Language: English
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W2014048845