Work

Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes

Year: 2014

Type: article

Source: Service Business

DOI: 10.1007/s11628-013-0228-4

Authors: Jesús Cambra-Fierro, Iguácel Melero-Polo, Javier Sese

Institutions: Universidad Pablo de Olavide, Universidad de Zaragoza

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2014230175

FWCI: 10.97

Cites: 73

Cited by: 40

Related to: 10