Work

A narrative review and meta-analysis of service interaction quality: new research directions and implications

Year: 2015

Type: review

Study design: Systematic Review

Source: Journal of Services Marketing

DOI: 10.1108/jsm-01-2014-0029

Authors: Kumar Rakesh Ranjan, Praveen Sugathan, Alexander Rossmann

Institutions: Indian Institute of Management Tiruchirappalli, Indian Institute of Management Bangalore, Reutlingen University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2014333255

FWCI: 1.482

Cites: 72

Cited by: 61

Related to: 10