Work

Towards an Improved Understanding of Industrial Services: Quality Dimensions and Their Impact on Buyer-Seller Relationships

Year: 1999

Type: article

Source: Journal of Business-to-Business Marketing

DOI: 10.1300/j033v06n02_02

Authors: Christian Homburg, Bernd Garbe

Institution: University of Mannheim

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2014522340

FWCI: 4.908

Cites: 95

Cited by: 120

Related to: 10