Work

Bank service quality: A comparison between a publicly quoted bank and a government bank in Singapore

Year: 2001

Type: article

Study design: Observational Study

Source: Journal of Financial Services Marketing

DOI: 10.1057/palgrave.fsm.4770040

Authors: Philip Gerrard, Bart Cunningham

Institution: Nanyang Technological University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2014757462

FWCI: 0.77

Cites: 17

Cited by: 52

Related to: 10