Work

Customer satisfaction measurement in the private bank sector

Year: 2001

Type: article

Study design: Observational Study

Source: European Journal of Operational Research

DOI: 10.1016/s0377-2217(00)00036-9

Authors: G. Mihelis, E. Grigoroudis, Y. Siskos, Y. Politis, Y. Malandrakis

Institution: Technical University of Crete

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2014785764

FWCI: 10.81

Cites: 14

Cited by: 250

Related to: 10