Work

Customer value and switching costs in business services: developing exit barriers through strategic value management

Year: 2006

Type: article

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/08858620610643157

Author: Annie H. Liu

Institution: Loyola Marymount University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2014977784

FWCI: 8.254

Cites: 35

Cited by: 125

Related to: 10