Work

A relationship-management assessment tool: Questioning, identifying, and prioritizing critical aspects of customer relationships

Year: 2005

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2005.08.008

Authors: Adam Lindgreen, Roger Palmer, Joëlle Vanhamme, Joost Wouters

Institutions: Eindhoven University of Technology, Cranfield University, Erasmus University Rotterdam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015093407

FWCI: 9.342

Cites: 99

Cited by: 165

Related to: 10