Work

Internal service – barriers, flows and assessment

Year: 2008

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230810869748

Author: Robert Johnston

Institution: University of Warwick

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015170591

FWCI: 12.38

Cites: 66

Cited by: 78

Related to: 10