Work

Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness

Year: 2005

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070304270729

Author: R. J. Ferguson

Institution: Concordia University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015321375

FWCI: 14.64

Cites: 87

Cited by: 327

Related to: 10